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Frequently Asked Questions

Tech Support

Do you have a refund policy ?

You bet we do !!

You can try our hosting without any risk and if you are not happy, get a full refund within 15 days for any of shared hosting or wordpress hosting plan.

For domains, SSL certificates and VPS Servers there are no refunds after booking.

How to manage my web hosting ?

You can find links of Cpanel in your client area for all your hosting products.You will also get a direct link for your hosting Cpanel after signing up for a product.

I want to transfer from godaddy or bigrock, do you provide assistance in transferring ?

Yes we do !!

After booking a product, just share your godaddy or bigrock or any host’s login detail with tech team and create a support ticket.

Our team will do a cpanel transfer from your old host to new one in no time.

What support do I get with vps servers ?

VPS servers are self managed instances mostly.

But here at B9hosting we offer a completely managed experience to our clients and provide step to step assistance in managing VPS servers.

So don’t worry, we have covered you there !!

And you don’t have to shell a dime for that !!

Where can I get support ?

You can create a chat session with our tech team anytime for direct sales support.For technical support best option is to raise a ticket from your client area, so that we can follow in detail.You can also email us at support@b9hosting.com.

Where is my free domain ?

We offer a free .com/.org/.info/.net/.in/.co.in domains with every one year hosting plan.You will get an option to book a free domain while booking an annual plan.
Free domains are not available for monthly subscriptions.

Why are there only few plans in every product ?

At B9 Hosting our target is to simplify things.

We do not tend to confuse our customers in useless comparisons.All our plans are custom designed for getting maximum dollar worth and highest number of server specs as well as awesome tech support.

If you are a current customer and need to upgrade to higher resources we will be happy to offer you a custom made plan.With a smile !!

Fill up below form and we will get back to you !!