Quick FAQ’s

Business Email

Can I add more email boxes later on ?

Yup you can, any time.You can start with a single email and then add any number of emails in future.

Can I add more space to my business email accounts ?

We offer standard business emails with 5 GB dedicated space.If you run out of it, you can always empty it by downloading emails using pop on your desktop.

If you do not want to do that, contact us and we can move you to some higher custom package with more space.

Do I have to manage all G suit admin settings my self ?

We offer a managed G Suit experience and all the initial settings is done by our tech support.

You just sit back and enjoy awesome email and sip your coffee !!

We are there for you !! We are born for this !!

What is the difference in my cpanel email (free email) and Business Email ?

Free email or Cpanel email that you get with your hosting are sharing space with your website files.These are limited to the overall space of your hosting, although you can always use pop to download emails on your device rather than keeping them on server, therefore can manage space issue.

Business Emails are hosted on a separate server, completely optimized for faster email delivery and have dedicated and more quota in comparison to Cpanel email.

Also in case of business email, they will remain active, even if your site goes down as they are on separate server.

Why do I see higher pricing while booking emails for only one month ?

Lowest per month pricing is offered only while booking for one year time period at least.

For monthly package pricing is higher than our best offer.Monthly package are just to offer a chance to try them out before going for a full time email replacement.

If you are happy with business email experience, book for one year package to get best price.

Domains

Where is my free domain ?

We offer a free .com/.org/.info/.net/.in/.co.in domains with every one year hosting plan.You will get an option to book a free domain while booking an annual plan.
Free domains are not available for monthly subscriptions.

FAQ

Do you have a refund policy ?

You bet we do !!

You can try our hosting without any risk and if you are not happy, get a full refund within 15 days for any of shared hosting or wordpress hosting plan.

For domains, SSL certificates and VPS Servers there are no refunds after booking.

How to manage my web hosting ?

You can find links of Cpanel in your client area for all your hosting products.You will also get a direct link for your hosting Cpanel after signing up for a product.

I want to transfer from godaddy or bigrock, do you provide assistance in transferring ?

Yes we do !!

After booking a product, just share your godaddy or bigrock or any host’s login detail with tech team and create a support ticket.

Our team will do a cpanel transfer from your old host to new one in no time.

What is difference between shared hosting & wordpress hosting ?

Shared hosting is also suitable for wordpress and provides awesome speed & comfort.You can also host a number of other kinds of CMS on it.

WordPress hosting package is a one in all bundle where you get a fully wordpress optimized and fine tuned server, you can host single site, wordpress auto installation, Free domain and SSL certificate.

All the resources you need in one place and under budget.

Where can I get support ?

You can create a chat session with our tech team anytime for direct sales support.For technical support best option is to raise a ticket from your client area, so that we can follow in detail.You can also email us at support@b9hosting.com.

Where is my free domain ?

We offer a free .com/.org/.info/.net/.in/.co.in domains with every one year hosting plan.You will get an option to book a free domain while booking an annual plan.
Free domains are not available for monthly subscriptions.

Why are there only few plans in every product ?

At B9 Hosting our target is to simplify things.

We do not tend to confuse our customers in useless comparisons.All our plans are custom designed for getting maximum dollar worth and highest number of server specs as well as awesome tech support.

If you are a current customer and need to upgrade to higher resources we will be happy to offer you a custom made plan.With a smile !!

Why do I need ssl certificate ?

It authenticates that you re seious about internet security, also it encrypts all data transfers between users browser and web server,so that nobody can tweak it to hack your site.

Also nowdays google and other search engines rank ssl certified sites higher than non ssl sites.

Payment & Refund

Do you have a refund policy ?

You bet we do !!

You can try our hosting without any risk and if you are not happy, get a full refund within 15 days for any of shared hosting or wordpress hosting plan.

For domains, SSL certificates and VPS Servers there are no refunds after booking.

Where is my free domain ?

We offer a free .com/.org/.info/.net/.in/.co.in domains with every one year hosting plan.You will get an option to book a free domain while booking an annual plan.
Free domains are not available for monthly subscriptions.

Shared Hosting

Do you have a refund policy ?

You bet we do !!

You can try our hosting without any risk and if you are not happy, get a full refund within 15 days for any of shared hosting or wordpress hosting plan.

For domains, SSL certificates and VPS Servers there are no refunds after booking.

How to manage my web hosting ?

You can find links of Cpanel in your client area for all your hosting products.You will also get a direct link for your hosting Cpanel after signing up for a product.

I want to transfer from godaddy or bigrock, do you provide assistance in transferring ?

Yes we do !!

After booking a product, just share your godaddy or bigrock or any host’s login detail with tech team and create a support ticket.

Our team will do a cpanel transfer from your old host to new one in no time.

What is difference between shared hosting & wordpress hosting ?

Shared hosting is also suitable for wordpress and provides awesome speed & comfort.You can also host a number of other kinds of CMS on it.

WordPress hosting package is a one in all bundle where you get a fully wordpress optimized and fine tuned server, you can host single site, wordpress auto installation, Free domain and SSL certificate.

All the resources you need in one place and under budget.

Where can I get support ?

You can create a chat session with our tech team anytime for direct sales support.For technical support best option is to raise a ticket from your client area, so that we can follow in detail.You can also email us at support@b9hosting.com.

Where is my free domain ?

We offer a free .com/.org/.info/.net/.in/.co.in domains with every one year hosting plan.You will get an option to book a free domain while booking an annual plan.
Free domains are not available for monthly subscriptions.

Why are there only few plans in every product ?

At B9 Hosting our target is to simplify things.

We do not tend to confuse our customers in useless comparisons.All our plans are custom designed for getting maximum dollar worth and highest number of server specs as well as awesome tech support.

If you are a current customer and need to upgrade to higher resources we will be happy to offer you a custom made plan.With a smile !!

SSL Certificates

How to activate ssl certificate ?

After purchasing a certificate, you can activate it from your client area.

You will need to confirm your email id and follow comodo process to authenticate your ownership of email and domain, before adding certificate detail to your cpanel.

My site is hosted with other hosting company, can I buy ssl from you ?

Yes, you can buy hosting from any company, still you can buy ssl certificate from us and apply at your hosting provider.

You can easily install ssl on your hosting, also our tech team can help you with installation.

Why do I need ssl certificate ?

It authenticates that you re seious about internet security, also it encrypts all data transfers between users browser and web server,so that nobody can tweak it to hack your site.

Also nowdays google and other search engines rank ssl certified sites higher than non ssl sites.

Tech Support

Do you have a refund policy ?

You bet we do !!

You can try our hosting without any risk and if you are not happy, get a full refund within 15 days for any of shared hosting or wordpress hosting plan.

For domains, SSL certificates and VPS Servers there are no refunds after booking.

How to manage my web hosting ?

You can find links of Cpanel in your client area for all your hosting products.You will also get a direct link for your hosting Cpanel after signing up for a product.

I want to transfer from godaddy or bigrock, do you provide assistance in transferring ?

Yes we do !!

After booking a product, just share your godaddy or bigrock or any host’s login detail with tech team and create a support ticket.

Our team will do a cpanel transfer from your old host to new one in no time.

What support do I get with vps servers ?

VPS servers are self managed instances mostly.

But here at B9hosting we offer a completely managed experience to our clients and provide step to step assistance in managing VPS servers.

So don’t worry, we have covered you there !!

And you don’t have to shell a dime for that !!

Where can I get support ?

You can create a chat session with our tech team anytime for direct sales support.For technical support best option is to raise a ticket from your client area, so that we can follow in detail.You can also email us at support@b9hosting.com.

Where is my free domain ?

We offer a free .com/.org/.info/.net/.in/.co.in domains with every one year hosting plan.You will get an option to book a free domain while booking an annual plan.
Free domains are not available for monthly subscriptions.

Why are there only few plans in every product ?

At B9 Hosting our target is to simplify things.

We do not tend to confuse our customers in useless comparisons.All our plans are custom designed for getting maximum dollar worth and highest number of server specs as well as awesome tech support.

If you are a current customer and need to upgrade to higher resources we will be happy to offer you a custom made plan.With a smile !!

VPS Hosting

Can you shift my website from external hosting company to your VPS ?

Yup we can, we are born to do this !!

Do you have any refundable policy for VPS Servers ?

VPS servers are customized virtual servers and are optimized as per the clients specs and requirements, that offers better resource availability to your website.

If you want to test our VPS Servers you can go for one month package to start with, later on you can move to an annual package to save cost.

There is no refund policy for VPS servers.

Do you provide Cpanel with VPS servers ?

Cpanel is an addon for VPS servers.By default Virtualmin panel is installed by default on a VPS server, that servers all the features to manage a server and create websites.

Still if you feel more comfortable with Cpanel, you can add it to your package as an addon.

How can I upgrade my VPS server ?

You can upgrade as well as downgrade your VPS server type anytime by choosing a higher plan, you will charges for the difference in pricing on prorate basis.

If you need to add just some space or increase number of cores only etc, we can offer you a customized plan too.Just tell our support team your requirements.

What support do I get with vps servers ?

VPS servers are self managed instances mostly.

But here at B9hosting we offer a completely managed experience to our clients and provide step to step assistance in managing VPS servers.

So don’t worry, we have covered you there !!

And you don’t have to shell a dime for that !!

Wordpress Hosting

What is difference between shared hosting & wordpress hosting ?

Shared hosting is also suitable for wordpress and provides awesome speed & comfort.You can also host a number of other kinds of CMS on it.

WordPress hosting package is a one in all bundle where you get a fully wordpress optimized and fine tuned server, you can host single site, wordpress auto installation, Free domain and SSL certificate.

All the resources you need in one place and under budget.